Step 2: Escalate your Complaint

If your complaint is not resolved to your satisfaction after following the previous step, we encourage you to escalate your complaint to our Complaint Resolution Team. Please explain in your letter or email how your complaint has not been adequately resolved to your satisfaction.

Once we receive your complaint, we will do our best to resolve the issue quickly.  You will receive confirmation of receipt of your letter, typically within five business days, with a resolution within 60 days. If it takes longer, we will contact you and follow up accordingly.

When contacting us, please include your agreement number and a telephone number where you can be reached during business hours.

Contact Information: Knowledge First Financial Inc. c/o Complaint Resolution Team 1000 - 50 Burhamthorpe Rd. West Mississauga, ON  L5B 4A5 Telephone: 905-270-8777, ext. 7430 Toll-free telephone: 1-866-701-7001, ext. 7430 Fax: 905-270-0236 Email us your complaint

The written response from our Complaint Resolution Team is considered to be Knowledge First Financial is final position on a complaint.  Unless you present any new and relevant information that was not previously reviewed, your complaint will not be reopened.

If you remain dissatisfied and wish to pursue your complaint further, you should proceed to Step 3.

Making a Complaint > > Step 2