We are committed to meeting the needs of all of our customers and strive to provide our products and services in a way that respects the dignity and independence of people with disabilities.

• We are training our staff and others in the organization about providing goods and services to people with disabilities.
• We review our websites on an on-going basis and aim to make them accessible and easy to use.

Your feedback is important to us. If you would like to comment about any of our accessibility policies or practices, or if you have a question or concern about accessibility, contact us:

• Toll free by phone: 1 800 363-7377
• Fax: 1 800 668-5007
• Email: Ombudsman@kffinancial.ca

If you are deaf or hard of hearing and use a TTY machine, please call our TTY line:

• 1 877 694-7944

We have established an accessibility plan, and the following policies and procedures that comply with applicable accessibility legislation. The attached PDF’s illustrate our accessibility policy and plan.

Accessibility Policy

Formal Complaint Process

Complaint Tracking Form

Accommodation Request Form

Temporary Disruption of Services

Multi-year Accessibility Action Plan