Our office will continue to process applications and any applicable support documents on a daily basis beyond the July 31st maturity deadline date. Once the supporting documents are received and confirmed, your maturity payment will be issued (usually within 10 business days of your file being updated after the July 31st deadline.)
You can check the status of your application or payout in the Maturity section of your Subscriber Online account.
Applying for EAP:
- Once you have submitted all valid required documents prior to August 15 (including a void cheque), an advancement of up to 50% will be paid out to you via direct deposit within 10 business days from the date your file was updated.
- Note the following exceptions: Clients with a Scotiabank account may be able to see their funds on the same day. Clients of other major banks such as TD, RBC, CIBC, and BMO may see their funds at the end of the day, or the next business day. Clients of credit union banks may see their funds within 2-3 business days.
Please be advised that a fee of $20.00 plus applicable taxes will be deducted if you do not provide us with a valid void cheque and a payment is issued to you by cheque.
Please forward any additional questions to our Customer Care email at firstname.lastname@example.org, or our call centre toll-free at 1 800 363 7377.
Thank you for your patience.