Customer Login

Login to your secure online account to access plan documents, review your transaction history and balances, change your personal information and more.

Choose one of the options below to access information specific to your plan type

Family Plans Flex First Plans Heritage Plans


If you do not have access to your secure account yet, register here; please have your agreement number and last five digits of your SIN ready.


Customer Notices

Making a Withdrawal from your Flex First of Single Student Plan?

Read our Educational Withdrawal Instructions and FAQ.

Statement of Account Update!

Electronic delivery of your annual Statement of Account continues through to the end of May 2020. This is an important time of year to review your plan information and we hope the following resources will be helpful to you:

Flex First & Family Plans

Is your child 19 years or older? Your Statement of Account and information on withdrawing funds will be delivered starting mid- to late-May.

Reminder: Cheques Over Six Months Old

Any cheque older than six months is stale-dated and cannot be cashed according to bank clearing rules. Please contact Customer Service for a replacement cheque.